Find quick answers to common questions about our services, ordering process, and more.
Hormone therapy, also known as hormone replacement therapy (HRT), involves supplementing or replacing hormones that your body is not producing in adequate amounts. This can include estrogen, progesterone, testosterone, thyroid hormones, and other critical hormones that regulate bodily functions.
Hormone therapy is used to treat a wide range of conditions including menopause symptoms, low testosterone, thyroid disorders, adrenal insufficiency, and gender-affirming care. Treatment plans are tailored to each individual based on lab results, symptoms, and medical history.
Hormone therapy may benefit individuals experiencing:
A healthcare provider will evaluate your specific situation through lab work and a thorough consultation to determine if hormone therapy is appropriate for you.
When prescribed and monitored by a qualified healthcare professional, hormone therapy is considered safe for most patients. Like any medical treatment, it carries some risks that vary depending on the type of hormones, dosage, and your individual health profile.
Our licensed providers conduct thorough evaluations before prescribing any hormone therapy. This includes reviewing your medical history, current medications, and lab results. Regular follow-up appointments and lab monitoring are part of every treatment plan to ensure safety and effectiveness.
All medications dispensed by Hormone Pharma are FDA-regulated and sourced from licensed pharmaceutical suppliers.
Getting started is simple and can be done entirely online:
If you have any questions during the process, our care team is available via phone, email, or live chat to assist you.
Hormone Pharma specializes exclusively in hormone health, which means our entire team -- pharmacists, care coordinators, and consulting providers -- has deep expertise in endocrine and hormone-related treatments. We offer:
You can place an order by browsing our Products page, selecting the items you need, and adding them to your cart. Once ready, proceed to checkout where you will enter your shipping and payment information.
For prescription medications, your prescription must be on file before the order can be processed. You can upload a prescription during checkout, or our pharmacy team will verify it with your prescribing provider.
Standard shipping within the United States typically takes 3-5 business days after your order has been processed and dispensed. We also offer expedited shipping options:
You will receive a tracking number via email once your order has shipped so you can monitor delivery status in real time.
Currently, we ship to all 50 U.S. states and select international destinations. International shipping availability depends on the specific medication and the regulations of the destination country, as some hormone medications may be restricted or require additional documentation for import.
International orders typically take 7-14 business days for delivery. Please contact our support team to confirm availability and shipping costs to your specific location before placing an order.
Yes, absolutely. Your privacy is extremely important to us. All orders are shipped in plain, unmarked packaging with no indication of the contents or branding on the exterior. The return address shows a generic business name.
Inside, your medications are securely packed with temperature-sensitive products stored in insulated containers with cold packs when necessary to maintain efficacy during transit.
Prescription requirements depend on the product. Prescription hormone medications -- such as testosterone, estradiol, and thyroid hormones -- require a valid prescription from a licensed healthcare provider. Over-the-counter supplements and wellness products can be ordered without a prescription.
Each product page clearly indicates whether a prescription is required. If you are unsure, our pharmacy team can help clarify what you need.
There are several ways to submit your prescription:
Yes. If you provide your doctor's contact information during checkout or through your account settings, our pharmacy team can reach out directly to request a prescription transfer or verification. This process typically takes 1-2 business days.
You will be notified once we have confirmed the prescription, and your order will be processed as soon as verification is complete.
If you do not currently have a prescription but believe you may benefit from hormone therapy, we can help. Hormone Pharma offers telehealth consultation services that connect you with licensed providers who specialize in hormone health.
During your consultation, the provider will review your symptoms, medical history, and may order lab work. If hormone therapy is deemed appropriate, they can issue a prescription that our pharmacy can fill directly. Visit our How It Works page to learn more about the consultation process.
We accept a variety of payment methods for your convenience:
Yes. We take payment security extremely seriously. All transactions are processed through PCI DSS-compliant payment processors, and your payment data is encrypted using industry-standard 256-bit SSL encryption. We never store your full credit card number on our servers.
Our checkout page is secured with HTTPS, and we regularly conduct security audits to ensure the highest level of protection for your financial information.
Yes, we accept cryptocurrency payments including Bitcoin (BTC), Ethereum (ETH), and several other major digital currencies. During checkout, simply select the cryptocurrency payment option and you will be guided through the process via our secure payment partner.
Cryptocurrency payments are processed in real time and offer an additional layer of privacy for those who prefer it. The transaction amount is calculated based on the current exchange rate at the time of purchase.
We want you to be completely satisfied with your order. Our refund policy is as follows:
To initiate a return or refund, please contact our support team at contact@hormonespharma.com or call us directly.
Your privacy and data security are our top priorities. We employ multiple layers of protection including:
We will never sell, share, or disclose your personal or medical information to third parties for marketing purposes.
Yes. Hormone Pharma is fully HIPAA compliant. We adhere to all requirements of the Health Insurance Portability and Accountability Act, which sets the standard for protecting sensitive patient data in the United States.
This means all of your protected health information (PHI) -- including medical records, prescriptions, and consultation notes -- is handled, stored, and transmitted according to strict federal privacy and security standards. All staff members receive regular HIPAA training, and we maintain Business Associate Agreements with all third-party service providers who may handle your data.
If you wish to delete your account, you can do so by logging into your account settings and selecting "Delete Account," or by contacting our support team directly. Once a deletion request is submitted, we will:
Please note that certain records (such as prescription fulfillment records) may be retained as required by pharmacy regulations and applicable law, even after account deletion. These records are kept in secure, access-restricted storage.
Our support team is available through multiple channels:
For urgent medical concerns related to your medication, call our urgent care line at +1 (248) 810-1722 and press 1. This line is available 24/7 for existing patients.
Yes. You can update your personal information at any time by logging into your account and navigating to your profile settings. You can change your:
For changes to medical information, prescriptions, or insurance details, please contact our care team to ensure proper verification and documentation.
Our dedicated care team is here to help you with any questions about hormone therapy, your order, or your account.
Contact UsMedical Disclaimer: This content is for informational purposes only and does not constitute medical advice, diagnosis, or treatment. Always seek the advice of a qualified healthcare provider with any questions regarding hormone therapy or any medical condition. Never disregard professional medical advice or delay seeking it because of something you have read on this website.
